Last updated: 21 September 2026

Pivot Services B.V. (“Pivot Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy & Cookie Policy explains how we collect, use and protect personal data, and how we use cookies and similar technologies when you visit our website, contact us or interact with our services.

1. Who We Are

Pivot Services B.V. is the data controller responsible for the personal data processed through this website.

Pivot Services B.V.
Burgwal 47
2611 GG Delft
The Netherlands

Email: info@pivot-services.nl

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the email address above.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect and process:

Contact information
This may include your name, phone number, email address, company name and any information you provide through our contact form or by contacting us directly.

Enquiry and communication information
This includes the content of messages, enquiries and other communications you send to us.

Technical and usage information
When analytics or advertising technologies are enabled, we may collect information such as your IP address, browser type, device information, pages visited, referral source and information about how you interact with our website.

Cookie and consent information
We may record your cookie preferences and consent choices.

We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Personal Data

We may use your personal data to:

respond to enquiries submitted through our website or by email;
communicate with prospective and existing clients;
provide information about our Amazon services;
manage and maintain our business relationships;
operate, secure and improve our website;
understand how visitors use our website;
measure website and advertising performance;
measure conversions generated through advertising campaigns;
conduct remarketing or personalised advertising where applicable and where you have provided the required consent; and
comply with applicable legal and regulatory obligations.

4. Legal Bases for Processing

Under the General Data Protection Regulation (GDPR), we process personal data only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

Consent
Where you have given us permission to process your personal data for a specific purpose, including where consent is required for analytics or advertising technologies.

Legitimate interests
Where processing is necessary for our legitimate business interests, such as responding to business enquiries, maintaining our website, protecting our systems and managing business relationships, provided that these interests do not override your rights and freedoms.

Contractual necessity
Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legal obligation
Where we are required to process or retain information in order to comply with applicable law.

Where processing is based on consent, you may withdraw your consent at any time.

5. Contact Forms and Business Enquiries

When you submit an enquiry through our website, we may collect information such as your name, email address, phone number, name and the contents of your message.

We use this information to review and respond to your enquiry and, where relevant, to discuss our services or a potential business relationship with you.

Please do not provide sensitive personal information through our contact form unless it is necessary for your enquiry.

6. Analytics

We may use Google Analytics 4 (GA4) to understand how visitors use our website and to help us improve website performance and user experience.

Depending on your consent choices and the configuration of our analytics tools, information processed may include device and browser information, approximate location, pages visited, interactions with the website and referral information.

Analytics technologies are considered non-essential and, where consent is required, will only be used in accordance with your cookie preferences. You can accept or reject analytics cookies through our cookie consent tool and change or withdraw your consent at any time.

Information collected through analytics technologies may be processed by third-party service providers, including Google, in accordance with the applicable service configuration and your consent preferences.

7. Google Ads and Advertising Measurement

We may use Google Ads technologies, including conversion measurement, to understand whether our advertising campaigns result in website interactions or business enquiries.

We may also use remarketing or personalised advertising functionality in the future. Where such technologies require consent, they will only be activated in accordance with your consent preferences.

Information processed through advertising technologies may include website interactions, device and browser information, advertising identifiers and information associated with conversions.

You can manage your preferences through the cookie consent tools available on our website.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small text files that may be stored on your computer, smartphone or other device when you visit a website.

We use or may use the following categories of cookies:

Essential Cookies
These cookies are necessary for the website to function properly and may be used for purposes such as website security and remembering your privacy and consent preferences. Essential cookies do not require your consent where they are strictly necessary for the operation of the website.

Analytics Cookies
We may use analytics cookies, including Google Analytics 4 (GA4), to understand how visitors interact with our website. This helps us understand website traffic, visitor behaviour and website performance.

Advertising Cookies
We may use advertising technologies, including Google Ads, to measure advertising performance and determine whether advertisements result in website visits, enquiries or other relevant conversions. Where applicable, these technologies may also support remarketing or personalised advertising.

Your Cookie Choices
When you visit our website, you can accept non-essential cookies, reject non-essential cookies or manage your preferences by cookie category.

Analytics and advertising cookies requiring consent will not be activated on the basis of consent unless you have made an affirmative choice to allow them.

You can change or withdraw your consent at any time through the cookie settings available on our website. Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Cookie Details
The specific cookies and similar technologies used on our website may change as our website and technology providers change. Our cookie consent tool provides information about the cookies currently in use, including their provider, purpose and duration where applicable.

9. Sharing Your Personal Data

We do not sell your personal data.

We may share personal data with trusted service providers where this is necessary for operating our website or providing our services. These may include providers of:

website hosting and technical infrastructure;
website maintenance and development;
email and communication services;
analytics services;
advertising and conversion measurement services; and
professional services where required.

Where Google Analytics or Google Ads technologies are used, information may be processed by Google in accordance with the applicable service configuration and your consent preferences.

We require service providers processing personal data on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

We may also disclose personal data where required by law, regulation, court order or another legally binding obligation.

10. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is subject to safeguards required under applicable data protection law. Depending on the destination and service provider, these safeguards may include an adequacy decision adopted by the European Commission or appropriate contractual safeguards such as the European Commission’s Standard Contractual Clauses.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records and meeting applicable legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information, the nature of our relationship with you and any applicable legal requirements.

When personal data is no longer required, we will delete or anonymise it where appropriate.

12. Data Security

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

13. Your Rights

Subject to the conditions and exceptions provided by applicable data protection law, you may have the right to:

request access to your personal data;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent at any time where processing is based on consent; and
lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at info@pivot-services.nl.

We may need to request additional information to verify your identity before responding to certain requests.

14. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first at info@pivot-services.nl so that we can review your concerns.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those websites before submitting personal data to them.

16. Changes to This Privacy & Cookie Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

17. Contact Us

For questions about this Privacy Policy or the way we process your personal data, please contact:Pivot Services B.V.
Burgwal 47
2611 GG Delft
The Netherlands

Email: info@pivot-services.nl